Answers inbound calls 24/7
Picks up on the first ring, day or night, weekends and holidays included. No hold music and no voicemail.
AI voice agents that answer every call
An AI receptionist trained on your business, speaking in your tone, whether it is 2pm on a Tuesday or 2am on a bank holiday.
The cost of a missed call
Most callers will not leave a voicemail
When someone rings a business and nobody answers, they rarely wait for a call back. They hang up and try the next firm on the list. You never hear about it, so the lost work does not show up anywhere.
It happens when your team is busy with customers, out on site, on another call or closed for the night. These are often the moments when people are ready to book. A voice agent makes sure every one of those calls is answered, politely and properly, and that you know about it straight away.
What it does
What the voice agent does
Every agent is fully customisable: its voice, tone, script and what it can and cannot do. The knowledge it is trained on is signed off by you before anything goes live.
Answers common questions
Opening hours, prices, service areas, what to bring. It answers from information you have approved, and nothing else.
Takes caller details
Name, number, what they need and how urgent it is. Captured clearly, every time, with nothing left on a sticky note.
Books appointments
Checks your calendar and books a slot while the caller is still on the line. Confirmations go out automatically.
Makes outbound calls
Follow-ups, appointment reminders and quick call-backs to new enquiries, so leads are contacted while they are still interested.
Passes urgent calls to a person
You set the rules. Emergencies, complaints or anyone who asks for a person get transferred or flagged straight away.
Sends a summary after every call
A short write-up lands in your inbox or CRM: who called, why, and what happens next.
What it sounds like
A typical call, start to finish
A caller rings after hours to ask about opening times and books a call back. Calm, short and useful.
Sample call transcriptExample only
Agent
Good evening, you've reached Harper and Co. I'm the AI assistant. How can I help?
Caller
Hi, what time do you open tomorrow?
Agent
We open at 8:30am, Monday to Friday. Is there something I can help you with now, or would you like someone to call you?
Caller
A call back would be good. I need a quote for some work.
Agent
Of course. Can I take your name and the best number to reach you?
Caller
It's Sam, on 07700 900123.
Agent
Thanks, Sam. I have a slot at 9:15am tomorrow. Shall I book that in?
Caller
Perfect, thanks.
Agent
Done. You'll get a text to confirm. Have a good evening.
How we set it up
Five steps from first call to go-live
Map your calls
We look at who rings you, when, and what they ask.
Write, test and sign off
We build the agent's script and knowledge and test it on realistic calls. You sign it all off before go-live.
Connect your systems
We link your calendar and CRM so bookings and notes land in the right place.
Go live with a trial
It starts on a trial period, so you can listen in before it runs on its own.
Review and improve
We read the call logs and tune the agent as new questions come up.
Where it fits
Use it for one job, or several
Most businesses start with one gap and add more once they trust it.
After-hours cover
Evenings, weekends and bank holidays answered properly, not sent to voicemail.
Overflow when lines are busy
When your team is already on the phone, the agent picks up the next call.
Service and booking lines
Callers book, move or cancel appointments without waiting for someone to be free.
First-line enquiries
The agent handles the common questions and passes real opportunities to your team.
Outbound follow-ups and reminders
Reminder calls before appointments and quick call-backs to new enquiries.
What it won't do
It supports your team. It does not replace them.
A voice agent is good at the calls that follow a pattern. Some calls need a person, and we design it that way from the start.
- It won't handle complex, sensitive or emotional calls. Those go to your team.
- It won't make up answers. If it does not know, it takes a message.
- Callers can always ask to speak to a person, and it will pass them on.
FAQ
Questions owners ask us
Will callers know it's AI?
Yes. We recommend the agent says it is an AI assistant at the start of every call. Most callers care more about getting a quick, clear answer than who gives it, and being upfront builds trust.
Can I customise it, and who approves what it says?
Yes, everything is customisable: the voice, tone, greeting, script, questions it answers and when it hands over. You review and sign off all the knowledge it is trained on before anything goes live, and any later changes are approved by you too.
What does it cost to run?
There is a one-off set-up fee and a monthly fee for maintenance and improvements, both fixed after the free audit. On top of that there are small call charges for call minutes and phone numbers, which depend on how many calls you get. We show you these clearly before you commit.
Can it transfer to a person?
Yes. You decide when it hands over: urgent issues, complaints, or any time the caller asks. If nobody is free, it takes a message and tells the caller when to expect a call back.
Does it work with my phone number?
Usually, yes. Most set-ups forward calls from your existing number, either all the time, out of hours, or only when lines are busy. We check your phone system during the audit.
What about GDPR and call recording?
Callers are told at the start that the call is handled by AI and may be recorded. We agree with you what is stored, where, and for how long, and sign a data processing agreement where needed. Everything follows UK GDPR.
How long does set-up take?
It depends on how many call types and systems are involved. You get a timeline with the fixed price after the audit, and every agent goes through a trial period before it handles calls on its own.
What if it gets something wrong?
It only answers from the information you approve. If it is unsure, it says so and takes a message rather than guessing. We review call logs during the trial and after go-live, and fix anything that needs changing.
Explore more
Related services
Stop losing work to missed calls
A free audit, no obligation. We will look at how your calls are handled now and whether a voice agent would help.